Privacy Policy

Depending on how you interact with SPIKE, we may collect information such as:

Contact information

Name, email address, telephone number, billing address, and shipping address.

Transaction information

Information related to purchases, orders, subscriptions, returns, and payment status.

Payment card information may be processed directly by third-party payment providers rather than stored by SPIKE.

Account information

Login credentials, subscription status, and information associated with your SPIKE account.

Communications

Information you provide when contacting SPIKE, submitting a form, communicating with customer service, or participating in training.

Website and device information

IP address, browser type, device information, referring pages, pages viewed, and other information regarding interaction with our website.

Cookies and similar technologies

We may use cookies and related technologies to operate the website, remember preferences, understand website usage, and, where applicable and permitted, support marketing activities.

We may use information to:

• Process and fulfill orders.
• Provide SPIKE products and services.
• Manage SPIKE Online accounts and subscriptions.
• Schedule or administer training.
• Communicate regarding purchases, appointments, subscriptions, or accounts.
• Respond to questions and customer service requests.
• Improve our website, products, and services.
• Maintain website security and prevent fraud.
• Send marketing communications where permitted.
• Comply with legal obligations.

Please do not submit detailed medical records or sensitive health information through general website contact forms unless specifically requested through an appropriate process.

If you voluntarily provide information concerning physical limitations, training history, or other personal circumstances in connection with a training inquiry, we may use that information for purposes reasonably related to your inquiry or requested services.

SPIKE is not necessarily a healthcare provider or HIPAA-covered entity merely because a user communicates health-related information to us. The applicability of particular privacy laws depends on the circumstances and information involved.

We may share information with service providers that help us operate SPIKE, including providers involved in:

• Payment processing.
• Website and ecommerce services.
• Shipping and fulfillment.
• Email and communications.
• Analytics.
• Scheduling.
• Cloud and technology services.
• Professional and legal services.

We may also disclose information where required by law, to protect legal rights, to investigate fraud or security issues, or in connection with a merger, acquisition, financing, sale, or other business transaction.

Our website may link to third-party services such as Amazon, Instagram, YouTube, TikTok, or other websites.

When you leave the SPIKE website, the privacy practices of the destination service apply.

We encourage you to review the privacy policies of third-party websites you choose to use.

SPIKE may use cookies and similar technologies necessary for website operation and, depending on our website configuration, analytics, personalization, and marketing.

Where required by applicable law, users will be provided appropriate choices regarding non-essential cookies.

Cookie preferences, where available, may be managed through the website’s cookie settings.

If you subscribe to SPIKE marketing emails, you may unsubscribe using the link provided in those communications.

Transactional communications regarding orders, accounts, subscriptions, or training may still be sent when necessary to provide requested services.

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements, and satisfying legal obligations.

Depending on where you live, applicable law may provide rights regarding your personal information, which may include rights to request access, correction, deletion, or information concerning certain uses or disclosures of your information.

To submit a privacy request, contact info@spikeblocks.com.

We may need to verify your identity before completing certain requests.

Our website and commercial services are not intended to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information through our website improperly, contact us at info@spikeblocks.com.

We may update this Privacy Policy periodically.

Changes will be posted on this page and reflected in the “Last Updated” date.

Questions regarding privacy may be directed to: