Shipping & Returns

Orders are typically processed within processing time tbc business days.

Orders placed on weekends or holidays may begin processing on the next business day.

Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.

Delivery times vary based on destination and selected shipping method.

Any delivery dates provided are estimates and are not guaranteed unless expressly stated otherwise.

Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.

When available, you will receive a shipping confirmation email with tracking information after your order ships.

Please allow time for tracking information to become active after the carrier receives your package.

Please review your shipping information carefully before submitting your order.

If you notice an error after ordering, contact us as quickly as possible at info@spikeblocks.com.

We will make reasonable efforts to help, but we cannot guarantee that an address can be changed after an order has entered fulfillment or shipped.

international policy tbc

Customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated during checkout.

We want you to have a clear experience.

If you need to request a return, contact us at info@spikeblocks.com and include:

• Your name
• Order number
• Product
• Reason for the return

We will provide instructions regarding the next steps.

Eligible products may be returned within window tbc days of delivery or purchase tbc, subject to the conditions below.

Unless the product is defective or arrived damaged, returned products must generally be:

• Unused, or in acceptable condition tbc
• In original packaging where applicable
• Returned with included components and materials
• Accompanied by proof of purchase

SPIKE reserves the right to determine whether a returned product meets the applicable return requirements, subject to applicable law.

who pays return shipping tbc

Original shipping charges are refundable status tbc, except where required by law or where the return results from our error.

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your financial institution or payment provider.

If your SPIKE Blocks or another physical product arrive damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

Write to info@spikeblocks.com. We’ll review the issue and work with you on an appropriate resolution.

SPIKE Online subscriptions and other digital products may have different cancellation and refund terms from physical SPIKE products.

Applicable subscription pricing, renewal, cancellation, and refund terms should be displayed when you purchase or subscribe.

These terms sit alongside the Terms & Conditions.

For order status, tracking, missing packages, or anything else involving a purchase, see Order Support, or contact us directly: